Terms of service
SISTA HERBS – OFFICIAL STORE POLICIES
TERMS OF SERVICE
Overview
This website is operated by Sista Herbs. Throughout the site, the terms “we”, “us”, and “our” refer to Sista Herbs. By accessing this website or purchasing from us, you agree to be bound by these Terms of Service.
If you do not agree to all terms and conditions, you may not access the website or use our services.
Product Classification & Intended Use
Sista Herbs offers products in the following categories, each with a defined intended use:
1. Cosmetic & Topical Products
Includes, but is not limited to:
• Herbal oils
• Body oils
• Skin-care products
These products are:
• Intended for external use only
• Classified as cosmetic products
• Not drugs or pharmaceutical products
• Not intended to diagnose, treat, cure, or prevent any disease
2. Consumable Products
Includes, but is not limited to:
• Herbal teas
• Herbal gels
These products are:
• Intended for dietary consumption
• Not intended to diagnose, treat, cure, or prevent any disease
• Not marketed as dietary supplements or pharmaceuticals
• Not evaluated by the Food and Drug Administration (FDA)
No medical or therapeutic claims are made or implied for any consumable product sold on this website.
Medical Disclaimer
Information provided on this website is for educational and informational purposes only and is not intended as medical advice, diagnosis, or treatment.
Always consult a qualified professional before consuming or using any product, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
Accuracy of Information
We strive to ensure that all product descriptions and content are accurate; however, we do not guarantee that all information is complete, current, or error-free.
Limitation of Liability
Sista Herbs is not responsible for adverse reactions, misuse, improper preparation, or storage of products. Customers assume full responsibility for proper use and consumption.
Modifications to Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of those changes.
PRIVACY POLICY
Information Collected
We collect personal information such as name, shipping address, billing address, email address, and order details when you make a purchase.
Payment Processing
Payments are processed securely through third-party payment providers. Sista Herbs does not store or retain full payment card information.
Use of Information
Your information is used to fulfill orders, provide customer support, and comply with legal requirements.
Data Protection
We take reasonable steps to protect customer information but cannot guarantee absolute security.
SHIPPING POLICY
Processing Time
Orders are processed within 2–5 business days, excluding weekends and holidays.
Shipping Responsibility
Once an order is shipped, Sista Herbs is not responsible for delays caused by carriers or incorrect address information provided by the customer. Customers are responsible for shipping fees.
Lost or Stolen Packages
Sista Herbs is not responsible for packages marked as delivered by the carrier but reported as lost or stolen.
REFUND & RETURNS POLICY
Consumable Products (Teas & Herbal Gels)
Due to food safety and hygiene standards, all sales of consumable products are final.
Cosmetic & Topical Products
Opened or used cosmetic products are not eligible for return or exchange.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photo documentation for review.
Approved claims may be eligible for replacement or refund at our discretion.
DISCLAIMER POLICY
General Disclaimer
All products sold by Sista Herbs are offered as herbal, cosmetic, or consumable products.
None of our products are intended to diagnose, treat, cure, or prevent any disease.
Statements on this website have not been evaluated by the Food and Drug Administration (FDA).
Individual Results
Individual experiences may vary. No guarantees are made regarding outcomes or results from product use or consumption.
ALLERGEN & CONSUMPTION NOTICE
Consumable products may be prepared or processed in facilities that handle common allergens. Customers with allergies or sensitivities should carefully review ingredient information and consult a qualified professional before consumption.
RESPONSIBLE USE NOTICE
Customers are responsible for:
• Following preparation and storage instructions
• Observing recommended serving guidance
• Discontinuing use if adverse reactions occur
CONTACT INFORMATION
Sista Herbs
Email: sistaherbs@gmail.com
Website: sistaherbs.com